Help Centre

Answers to common questions about Wise Move

General

How is a Wise Move mover and packer partner vetted?

All Wise Move movers and packers must submit their identity and verify their phone number and email address. Customers publish reviews after booking completion keeping it all accountable and respectful.

Does Wise Move provide insurance for my delivery?

Each Wise Move mover and packer partner has their own insurance policy and details of which is stated on their profile.

Does Wise Move charge a service fee?

No, there is no cost or fee to post a delivery job on the Wise Move platform.

Making a new booking

Can I contact a mover before making a booking?

Communication before making a booking shouldn't include any of your contact information.

Contact information is only exchanged between parties when a quote is booked.

If you have booked a mover, you can call, or message them on the site to communicate about your delivery.

Should I book if I have not heard back from the mover?

Once you’ve got a quote from a mover, we recommend messaging a mover to double-check the availability of the space for your dates.

Cancelling a booking

How do I cancel a booking?

If you need to cancel your booking after confirming please speak directly to your chosen mover.

With a confirmed booking, all arrangements are made directly with the mover so it is their service that you are cancelling.

What happens if my mover cancels my booking?

Reach out to our support and we will try to rebook you with another mover as soon as possible.

Do you still need help?

Contact customer service by email

If you have any questions, please email us at support@wisemove.ae

We generally respond to emails within 1 business day.

Contact customer service by telephone

At the current Wise Move stage — startup, we don't provide customer service by telephone, yet. Please contact our customer service by email.

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